faq

How do I access my training programs?

You can access your training programs by signing in to the website or the app using the login details emailed to you.

How long does my free trial last?

The free trial lasts for 5 days. After this you will need to sign up for the premium version if you want to keep getting Online Personal Training.

How often am I billed for the Premium Version?

You will be billed monthly for the premium version until you cancel.

How To Cancel Membership

To cancel your membership you need to email: contact@tiptop-fitness.com
Give notice of wanting to cancel. Do this before your next billing period, and you won’t be charged again.
You can still use these services until the end of your current billing period.

Are these exercises suitable for everyone?

There are beginner, intermediate, and advanced exercises within the programs. If you have trouble with any of the exercises, try doing them with more stabilization (on both legs rather than on the bosu ball or single leg). If they are still too difficult, contact your personal trainer for alternate exercises, or sign up for the beginner package.

How do I contact my Personal Trainer?

You can use the Instant messenger within the website or the App, or you can send an email to contact@tiptop-fitness.com

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faq